MORNING

Arrivals to Vancouver – Please arrive no later than 12:30 PM. 
Ground transportation on own. 

10:00 AM – 1:00 PM

Program Registration & Check-In
Location: Atrium Overlook 

1:00 PM 

Meeting Begins 
Location: Edgewater Ballroom
Note: Lunch will not be served upon arrival.

Introductions

• Tim Howe-Nicks 
• Jaime Hudspeth 
• Jadon Bingham 
• Jay Marrazzo  
• Steve Schumacher + 
  Tracy Griffin 

2:15 PM - 4:45 PM

Best Idea Dealer Discussions

4:45 PM - 5:00 PM

Key Takeways

5:00 PM - 5:30 PM

Break
Please meet in the hotel lobby at 5:30 PM to load buses.

5:45 PM 

Depart Hotel Indigo for off-site Dinner

6:00 – 8:00 PM 

Welcome Reception & Dinner 
Location: The Cove Restaurant

7:00 AM - 8:00 AM

Group Breakfast
Location: El Guacho 

8:00 AM

Meeting Begins
Location: Edgewater Ballroom

8:00 AM - 9:00 AM

What are we not measuring?Jay Marrazzo

9:00 AM - 10:00 AM

Lifetime Value of Customer

10:00 AM - 10:15 AM

Morning Break

10:15 AM - 11:00 AM

Stages of Ownership 

11:00 AM - 11:30 AM

Tech Training
Matt Crystal

11:30 AM - 12:30 PM

Lunch 
Location: El Guacho

12:30 PM - 1:15 PM

Setting the Stage for Retention
Jay Marrazzo

1:15 PM - 1:45 PM

PDC Update
Victor Mendoza

1:45 PM - 2:30 PM

What are the Lessons Learned?

2:30 PM - 2:40 PM

Afternoon Break

2:40 PM - 4:00 PM

KPI Breakouts Lead by DSPM’s  

4:00 PM - 5:00 PM

Key Takeaways and Next Meeting  

5:00 PM

Meeting Concludes 

5:00 PM - 9:00 PM

Group Dinner 
Location: Witness Tree